• July 10, 2021

It Leads to Higher Customer Satisfaction

Customers who have a problem don’t want to be put on hold with long wait times or bounced from agent to agent. They want the person they’re speaking with to address their concerns. Empowered employees can take care of customer issues without asking others for help. The quicker a customer service rep can resolve a…

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Can We Stop Corporations from Hiding Their Profits Overseas

On June 5th, representatives of the Group of Seven, an organization comprising most of the wealthiest countries in the world, posed for a portrait on the steps of a neoclassical mansion on the west side of London. The group had just reached a historic agreement on taxation: Canada, France, Germany, Italy, Japan, the U.K., and…

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How Gary Kelly Changed Southwest Airlines

The first flight Gary Kelly ever took, to anywhere, was on Southwest Airlines in 1972. He was heading to Houston to visit Rice University, which was recruiting him for its football team. As you might imagine, the six-foot-three quarterback of San Antonio’s Churchill High School took considerable notice of the all-female crew of flight attendants,…

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Know Where Flight Attendants Work

Most flight attendants work for major airline companies, but some work for corporations or chartered flight companies. Most are members of the flight attendant labor union daftar slot online. Flight attendants spend the majority of their time at work in the cabin of an airplane, and because of the nature of this environment, flight attendants…

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